Policies

  1. A signed order form, order confirmation, or quote is a binding agreement and constitutes placement of an order for the term of the agreement. If not placed on our website, orders must be signed and submitted on Success by Design, Inc.’s forms.
  2. The school/district is responsible for any order placed by an agent of the school/district. Agents include – but are not limited to – the following titles: principal, assistant principal, secretary, guidance counselor, teacher, PTA/PTO officer, business manager, bookkeeper, school purchasing agent, athletic director, coach. All orders including multi-year order agreements shall remain in effect for the term of the agreement and may not be canceled by a change in personnel, or for any other reason. Orders signed before January 1 of any calendar year may be canceled (at the discretion of Success by Design, Inc.) within 30 days of the signed order date. Orders that are in production may not be canceled for any reason.
  3. Purchase orders are viewed by Success by Design, Inc., as internal documents between schools and school districts. Success by Design, Inc., reserves the right to move any signed order into production after the cancellation grace period has expired.
  4. Payment can be made by check, money order, or by using MasterCard, VISA, or American Express. An invoice will be sent during the first few business days following shipment. Payment is due within 30 days from the invoice date, unless other arrangements have been made. A finance charge of 1.5% per month will be applied to the total unpaid balance after 30 days.
  5. The production time period begins when all items required for custom printing (camera-ready handbook, school logo, etc.) are complete and have been received by SBD.
  6. Special quote prices are not valid on reorders.
  7. If books are returned to SBD because no one is available to receive the shipment or the shipment is rerouted, the customer is responsible for the additional shipping charges. We are not liable for shipping delays due to strikes or any other reason beyond SBD’s control.
  8. Damaged or defective books must be reported to SBD within 10 business days of receipt. SBD reserves the right to replace or credit defective materials.
  9. Proofs are not supplied for handbooks and artwork submitted in PDF format. The customer is responsible for handbook content and margin set up.
  10. If an order is canceled and accepted by Success by Design, Inc., the customer is liable for any actual costs associated with printing, preparation, or production. Because books include a dated school year calendar, they cannot be returned for any reason.
  11. Minimum order for custom planners is 100.